All mail is still accessible on Outlook online.

By default, Outlook on your desktop only downloads the last 12 months of mail. When you check your email, you may notice some missing messages. Check your junk folder often and mark items you want to keep as ‘not junk’. Some legitimate email may go to your junk folder. If you are unable to access your email in Outlook on your desktop computer and mobile device, log in to Outlook on for immediate access to your messages. Set up Office apps and email on a mobile device.You may be required to delete and re-add your email account on your mobile device. See detailed instructions for removing and re-adding your Microsoft 365 email account on Apple devices in the IST Service Catalogue or download the instructions in PDF format. If you are prompted for credentials when opening Outlook, use your email address and regular email password.Īll users of Apple devices will need to remove and re-add your accounts as part of this migration.If you do not see this message, and new email is still not coming into your mailbox, please quit and restart Outlook. After your account is migrated, you MAY see a pop-up message in your desktop version of Outlook that reads, “The Microsoft administrator has made a change that requires you to quit and restart Outlook”.

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